• Medical Assist Access

    MEDICAL

    ASSIST

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Medical Assistance

MEDICAL ASSISTANCE, EMERGENCY EVACUATION AND HOSPITALISATION

Medical Advice & Information Hotline

The medical personnel, including paramedics, nurses and doctors, shall be available 24 hours a day to provide general medical information and advice. This is an advisory service as a telephonic conversation does not permit an accurate diagnosis.

Emergency Medical Advice & Assistance Hotline

In addition to the general medical-advice service, medical operators will guide a member through a medical-crisis situation by providing emergency advice or by organising for the member to receive the support required, utilising the 24-hour contact-centre doctor. This service includes referrals to crisis lines in case of:

  • Family & Domestic Abuse
  • Rape Counselling
  • Trauma Counselling
  • Child Abuse
  • Bereavement Counselling
  • HIV Counselling
  • Suicide Hotline (Life Line)
  • Poison Hotline (In House)

Emergency Medical Response


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